Cancellations, Returns and Exchanges

Please choose carefully as once an order is submitted we are unable to change or cancel the order. We are unable to give refunds if you change your mind however, if an item is defective or damaged on receipt. Defective items may be exchanged for product or credit. We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. All merchandise must be returned unopened, unused and it its original packaging.

For wholesale clients we do not accept returns on unsold merchandise. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order.

 

 

Timber Variance

Because timber is a natural product, the grain will vary from piece to piece. Some imperfections may be present and we believe these variations add to the authentic, natural quality of the sign. Subject to “Cancellations, Returns and Exchanges”, Fox & Fallow do not offer refunds or exchanges.