Q: I can't see my wholesale pricing?
A: Please ensure you've been approved as a stockist and that you've logged in to our website. You can log in via the little person icon in the top right corner of our site. If you've logged in and you're still unable to see wholesale pricing please contact us at email@example.com and we'll try to help asap.
Q: I can't remember my login details?
A: Feel free to email us at firstname.lastname@example.org and we can check what email address is attached to your account.
Q: I need to change or cancel my order - please help!
A: If you have made a mistake with your order, you require a different quantity, or you need to change or add products please email us at email@example.com and we can adjust your order before it is packed and shipped.
Q: Do you postcode protect?
A: We don't offer postcode protection by default. We only offer this on our Baby, Wedding and Stationery Lines, unfortunately we're unable to offer exclusivity on our greeting cards. As we have a large greeting card line (over 400+ styles), we find this often isn't a problem as overlapping styles are rare.
If you would like to inquire about protecting your postcode, please email us at firstname.lastname@example.org. We do just ask that our stockists place an order every three months (or four orders per year) and meet a quarterly order spend for postcode protection.
Q: Do you offer 30-Day Accounts?
A: We definitely do, but we do ask for pro-forma terms for your first few orders. Net 30 terms are only extended to our partners with great credit history and references. No orders for accounts with a balance due will be shipped until all outstanding amounts have been made.
In the event an invoice remains unpaid after its due date, Fox & Fallow may at its discretion, refer the unpaid invoice as a debt to a debt collection agency for recovery. If we do so, you agree to pay any costs incurred in connection with the recovery of the debt (including the collection agency’s fees and costs and any legal fees).
Q: Do you barcode your products?
A: We are adding barcodes to all of our products, however older products may not have barcodes added to them by default. We can add barcoded stickers (with products names and pricing) if required. Please email us at email@example.com or leave a note when you checkout that you require all products to be barcoded. We can supply our barcode master file via email on request too.
Q: Do you have displays for your products?
A: We sure do! We have a small, but growing, range of displays in the "Displays" section of our website. They're designed to fit our products perfectly and they are for sale not hire, which means they're yours to keep.